General terms and conditions of delivery – Promostars advertising clothing

Definitions

1. Purchaser – an economic entity registered in the European Union
2. Supplier – LPP Printable Sp. z o.o., ul Magnacka 4E, 80-180 Gdańsk Kowale
3. Quantity complaints – a quantity complaint is a shortage or surplus of goods found after delivery
4. Obvious defects – an obvious defect shall be deemed to be one that can be ascertained upon close inspection of an unprocessed product that shows no signs of use
5. A hidden defect – a defect that cannot be detected by a thorough inspection of the new product, but becomes apparent during proper use
6. Proper use – means following the instructions on the product tag and not using the product in extreme conditions that may cause it to wear out more quickly.
7. Colour difference – this is a difference resulting from the use of different material or different deliveries of the same assortment of more than 2 degrees grey scale
8. Processed goods – an assortment which has undergone any secondary processing including decoration with printing, embroidery, patches, etc., is considered to be a processed product.
9. Items with a mixed tag – Promostars or Crimson Cut branded goods with the same product name and index

Orders

1. Orders are accepted in writing by email or via the B2B web portal www.b2b.promostars.com. The order should include the name of the ordering company with its complete details (name, address, NIP, telephone number, full name of the person in charge of the order), the delivery address if different from the ordering company’s address, the ordering company’s company stamp, and the signature of the authorised person.
2. Orders are entered into the system within a maximum of 48h of the order being placed for goods in stock. A dispatched order that has a status of “complete” can no longer be modified.

Payments

1. The first order placed by new customers is payable by bank transfer to the designated account before dispatch or cash on delivery.
2. For subsequent orders, the ordering party may be granted a 14-day deferred payment period. In the event of overdue payments, the Purchaser may not be granted a deferred payment period for the goods ordered.

Complaints

1. The Purchaser shall check the delivery immediately upon receipt and notify the Supplier immediately of any obvious defects and quantity discrepancies in the goods received. Before processing or using the ordered goods, the customer is obliged to check the quality, size, measurements, colours and other features of the delivered product. Goods received, processed or used are deemed to be accepted and in accordance with the order.
2. Quantitative complaints can be made by the Purchaser within 48h after delivery.
3. Goods with obvious defects, colour differences or not in line with the order are subject to complaint. Complaints for obvious defects or goods not in line with the order are not applicable to processed goods.
4. Goods are not subject to complaint if products with a mixed label have been included in the delivery.
5. If the goods have been delivered to a place indicated by the Purchaser and other than its registered office, the Purchaser shall be obliged to inspect the goods carefully in accordance with the rules contained in the GTC. Complaints from third parties will not be accepted.
6. Only the Purchaser may be the party making the complaint, which means that liability for defects after the goods have been resold is transferred to the Purchaser.
7. If the complaint is accepted, the Supplier will bear the costs of return postage. Return delivery should be sent via the carrier designated by the Supplier. The Complaint Protocol is annexed to this section. The Supplier shall be liable for hidden defects in the products under the terms of the warranty and in accordance with applicable law. Qualitative complaints are to be submitted on the basis of the submitted complaint protocol attached to the General Terms and Conditions of Supply. If a qualitative complaint is recognised as valid, the Supplier shall repair the defective goods if this is not possible, replace them with defect-free goods. Otherwise, the Supplier shall accept the return of the defective goods and refund the amount for the returned goods to the Purchaser. In any case, the Supplier’s liability shall not exceed the equivalent of the replacement of the goods. As a prerequisite for the Supplier to accept the return of the goods on account of a complaint, a complaint report must first be completed and sent by e-mail to dok@promostars.com. Complaint protocol to download HERE

Returns of goods

1. If the goods need to be returned for reasons attributable to the Customer, the possibility of returning the goods must be agreed with the Sales Department or the Customer Service Department and the parcel must be sent at the Customer’s expense or delivered to the Supplier in person. Otherwise, the parcel will not be collected by the Supplier.
2. In order for the Supplier to accept the return of the goods, a return report must be completed with the invoice numbers of the purchased and returned goods and enclosed with the parcel and sent by e-mail to dok@promostars.com no later than the day of dispatch. Return protocol to download HERE

Delivery terms and conditions

1. The supplier delivers the ordered goods by courier. The cost of delivery, amounting to PLN 13 net per parcel, shall be borne by the Purchaser. The cost of non-standard parcels such as guaranteed or Saturday delivery is PLN 26 net per parcel.
2. Delivery takes place within two working days in Poland, from the time the parcels are collected by the courier.
3. The supplier reserves the right to delay delivery due to unforeseen fortuitous events.
4. The ordering party is obliged to accept deliveries in accordance with their order and to sign all return documents. In the event of damage to the cartons or visible damage, the Purchaser is obliged to draw up a Carrier’s Complaint Report in the presence of the courier and to check and count the entire delivery.
5. The order may be collected by the ordering party via their own carrier or courier by prior arrangement with Customer Service on the next working day at the earliest. The risk shall pass to the Purchaser at the latest when the delivery item is handed over to the forwarder, carrier or other party entrusted with transport. If the delay in dispatch or handover of the order is due to circumstances for which the Purchaser is responsible, the risk shall pass to the Purchaser from the date on which the delivery item has been prepared for dispatch, of which the Purchaser has been informed.

Special orders

1. By “special order”, we mean an order for a model or colour which does not appear in the Supplier’s current offer or an order for a model and colour which exists in the Supplier’s offer but is ordered specially for the customer’s needs.
2. Due to the specific nature of special orders, the price, quantity, product details and delivery time must be agreed with the Supplier in each case.
3. The order is placed on the basis of a design previously approved by the Purchaser, acceptance of the delivery terms and conditions, and once the Purchaser has confirmed the special order, the Supplier proceeds with its execution.
4. The cancellation of an order by the Purchaser for goods not yet produced shall be charged at 50% of the order amount. In the event of production commencement, the charge may amount to 100% of the order value.
5. Payment, delivery terms and conditions, and mode of transport are the same as for orders for goods from the Supplier’s standard offer, unless the Supplier and the Purchaser have agreed otherwise. Special orders are carried out in accordance with the Supplier’s quality standards.
6. After placing an order, the Purchaser is obliged to make an advance payment to the Supplier’s account in an amount to be agreed separately.